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Moosend Reviews

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Overall Rating

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About Moosend

Moosend is a London-based SaaS automation marketing platform launched in 2012. It offers a range of products and services designed to simplify email marketing. Here are some key features:

  • Email Marketing: Moosend allows users to send unlimited emails, which is a unique feature among email marketing platforms. It offers fully customizable templates and personalized content for every subscriber.

  • Marketing Automation: Moosend provides advanced automation workflows and triggers. Users can automate their marketing messages based on a variety of actions, such as visiting a specific web page or placing an order.

  • Drag & Drop Newsletter Editor: This feature allows users to easily create and customize their newsletters.

  • Subject Line A/B Testing: This feature enables users to test different subject lines to see which one performs better.

  • List Segmentation: Users can segment their email lists based on various criteria to target specific groups of subscribers.

  • Advanced Triggers: These triggers automatically deploy emails based on specific actions, making the email marketing process more efficient.

  • Website Activity Tracking: This feature allows users to track their subscribers' activities on their website.

  • User Action Tracking: This feature enables users to track the actions of their subscribers, providing valuable insights for future campaigns.

  • Holistic Reporting: Moosend provides comprehensive reports that give users a complete overview of their campaign performance.

Moosend is a versatile email marketing service that is suitable for both small businesses and large corporations. It offers a range of plans starting at $7 per month, making it an affordable choice for businesses of all sizes. However, it's always a good idea to check the latest on the official Moosend website for the most accurate information.

Moosend Pros & Cons

Moosend is a popular email marketing platform with both pros and cons:

Pros:

  • Beginner-friendly drag-and-drop email builder: This makes it easy for users to create professional-looking emails without needing any technical skills.
  • Affordably priced plans: Moosend offers competitively priced plans, making it a cost-effective choice for businesses of all sizes.
  • Unlimited email with all plans: This is a standout feature as many email marketing platforms limit the number of emails you can send.
  • Option to purchase credit rather than a monthly plan for the occasional user: This provides flexibility for businesses that don't need to send emails regularly.
  • Advanced automations: Moosend offers advanced automation workflows, making it easier to build out automated campaigns.
  • Well-designed email templates: These templates can help save time and ensure your emails look professional.
  • High deliverability: This ensures your emails reach your subscribers' inboxes.

Cons:

  • Limited email template library: Compared to competitors, Moosend's email template library is limited, which means you may need to spend more time customizing templates or building emails from scratch.
  • No SMS marketing: If you're looking for a platform that offers SMS marketing, Moosend may not be the right choice.
  • Low-quality form builder: The quality of the form builder could be improved.
  • Customer support could use improvement: Some users have reported issues with the quality of customer support.
  • Does not have two-factor authentication: This could be a concern for businesses that prioritize security.

Overall, while Moosend has some drawbacks, its pros make it a strong contender in the email marketing space. It's important to consider these factors and how they align with your specific needs when choosing an email marketing platform.

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Moosend Customer Reviews (5)

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Moosend Customer’s Q&A

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Moosend Features and Benefits

Moosend is a low-cost, high-value email marketing platform popular among both small businesses and large corporations. It offers affordably priced plans starting at $7 per month with annual billing. A key feature of Moosend is its unlimited monthly email sends, which is not common among email marketing platforms. This makes it very valuable for businesses with large email lists that rely heavily on email marketing.

It provides a beginner-friendly drag-and-drop email builder and well-designed email templates. It also offers the option to purchase credit rather than a monthly plan for the occasional user. Advanced automations and triggers are included, allowing emails to automatically deploy based on a variety of actions, such as visiting a specific web page or placing an order.

Moosend also offers advanced triggers and solid workflows that help make the process of building out automated campaigns easier. However, many triggers are limited to the Enterprise plan. It also automatically generates a unique API and has high deliverability.

Despite its simplicity, it has advanced workflows and triggers, making it a versatile email marketing service. It also offers personalization features, allowing for the display of information relevant to each recipient, and product recommendations based on customers' previous purchases.

However, there are some cons to keep in mind. Its email template library is limited compared to competitors, meaning that users will likely need to spend more time customizing templates or building emails from scratch. It does not offer SMS marketing, and its form builder is of low quality. Customer support could use improvement, and it does not have two-factor authentication.

In terms of lead generation, Moosend offers a landing page builder and subscription forms tool to gather prospect data and build your customer base. It also provides in-depth analytics to track user behavior and optimize marketing campaigns.

Overall, Moosend is a comprehensive email marketing solution with a range of features designed to help businesses effectively reach their audience and achieve their marketing goals.

Moosend Pricing

Moosend offers a variety of pricing plans tailored to different needs. Here are the details:

  • Free Trial: This plan is free for 30 days and includes all core features. It allows up to 1,000 subscribers and unlimited emails. It also includes one automation workflow, one landing page, and one subscription form.

  • Pro Plan: This plan starts at $9 per month or $5.74 per month with annual billing. It includes unlimited emails, automation workflows, landing pages, forms, and an SMTP server.

  • Moosend+: This is a custom plan that includes all Pro features plus additional add-ons like transactional emails, audience discovery, dedicated IPs, custom reports, SSO & SAML, and file attachments.

  • Enterprise Plan: This is a custom plan that includes all features, additional team members, priority support, premium campaign performance, deliverability & strategy optimization, and credits.

Please note that discounts apply to new accounts and upgrades but not to credits. For more specific pricing, it's recommended to contact Moosend directly.

Payment Method

Moosend accepts credit cards and PayPal as payment methods. Users can add multiple payment methods to their account for future use and set any payment method they've added as their primary payment method.

For recurring subscriptions, the primary payment method is automatically charged for plan renewals. If users want to use a different card for a recurring subscription, they can set a different payment method as the primary. It's recommended to change the primary payment method a few days before the billing plan is automatically paid.

Users can choose between purchasing a subscription plan or credits, depending on their email campaign needs. After purchase, they can upgrade, view, downgrade, or cancel their plan at any time. If users require a custom enterprise plan, they can request a quote.

To purchase a subscription plan or credits, users can follow these steps:

  1. Click More > Billing on the menu bar.
  2. Click Plans & credits on the menu on the left.
  3. In the Plans & credits section, click Subscription plans or Credits.
  4. Select a subscription plan or the number of credits to purchase and click Purchase or Continue to payment.
  5. On the Checkout page, check the details of the selected plan or credits.
  6. If a payment method has already been added, select the preferred payment method. If not, click Add new.
  7. Click Card or PayPal depending on the desired payment method.
  8. Fill out the details in the Add payment method dialog, then click Validate details and complete payment.
  9. Click Checkout to complete the purchase.

An invoice is sent to the user with their billing information.

Moosend FAQs

FAQ

Moosend Alternatives

Here are the top 10 alternatives to Moosend:

  1. Salesforce: A comprehensive customer relationship management (CRM) platform with robust email marketing capabilities.
  2. Hubspot CRM: Offers a full stack of software for marketing, sales, and customer service, with a completely free CRM at its core.
  3. Campaigner: A powerful email marketing automation platform that enables businesses to drive higher ROI, convert more leads, and generate more sales.
  4. Brevo: An email marketing tool that offers features like SMS marketing, live chat, and Facebook ads.
  5. Omnisend: An ecommerce marketing automation platform that helps you sell more by converting your visitors and retaining your customers.
  6. CakeMail: Helps businesses create, track and deliver branded email communications.
  7. CleanEmail: An online bulk email cleaner that empowers to take control of mailbox.
  8. Hoppy Copy: A copywriting tool that helps to create high converting ad copy.
  9. ConvertKit: A powerful new email service provider that provides infrastructures to automate marketing channels using a simple and beautiful interface.
  10. MailerLite: An email marketing service provider with focus on simplicity, excellent customer support and beautiful email designs.

Remember, the best alternative depends on your specific needs and what you're looking to achieve with your email marketing efforts. It's always a good idea to try out a few different options and see which one fits your needs the best.

FAQ

Moosend Return Policy?

Moosend does not have a traditional return policy as it is a service-based platform offering email marketing solutions. The platform operates on a subscription basis, and the billing depends on the chosen plan.

If a user is on a monthly plan, they won't be charged for any emails that bounce back because they can send an unlimited number of campaigns each month. However, if a user is using credits, they'll be charged one credit per recipient in their email list, even if the email bounces back. The bounced emails are automatically removed from the email list and placed in a separate Bounced category.

For any billing-related inquiries or issues, users are advised to contact Moosend's customer support directly. They can provide assistance and possibly offer solutions depending on the specific circumstances.

Please note that this information is subject to change, and it's always a good idea to check the latest on the official Moosend website or contact their customer service for the most accurate information.

FAQ

How To Open A Moosend Account?

To open an account on Moosend, follow these steps:

  1. Visit the Moosend website and click on the Register button.
  2. Enter your Business Email Address and click Continue. No credit card is required to get started.
  3. After registration, there are a few steps to get up and running:
    • Adding a sender: This is the name and email address that your recipients see in the From field of their inbox when they receive your newsletter. The default sender for your account is the account owner with Moosend. You can add as many senders to your account as you want.
    • Creating your first email list: An email list is a list of your subscribers. It is a good idea to start by making some custom fields for inputting data that you collect on your subscribers. Later on, you can use these fields inside your newsletters to give them a personal touch.
    • Filling up your email list: To fill up your email list, you can either import recipients from an external source using CSV or TXT files, or you can copy and paste their data. Map the columns of data from your source to the available fields, including any custom fields you may created.
    • Creating your first email marketing campaign: To get started with your first email marketing campaign, you must select campaign type and enter the subject. Select a sender for the campaign, and the email list you want to receive it. Then, write the content of the campaign, and send it to your subscribers. You can either send it right away or schedule it for a later time.
    • Connecting a website to your account: The website connection script lets you record the actions your users perform on your website and connect those with the campaigns you send.

Remember, Moosend provides you with all the necessary tools to onboard and get started down your email marketing path. Enjoy your journey with Moosend!

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